Courses

Support delegates to achieve their personal goals by finding a sensible balance in their work and personal lives.

The tools that delegates need to successfully deliver great customer service to even the most challenging of customers. 

The key skills that delegates need to influence others and negotiate effectively.

Support delegates to achieve effective time management whilst focusing on aspects such as: delegation, assertive communication and personal organisation. 

Identifying cycles of disrespect and providing tools for assertive and respectful communication.

Supporting leaders to identify their own management styles and overcoming personal challenges to manage with authority and authenticity.

Identifying key techniques for managing sickness and absence with compassion and in line with company policies.

Based on the work of psychoanalyst Carl Jung, this course supports delegates to appreciate and navigate the different personalities types of themselves and others. 

Explores with delegates the impact of nonverbal communication on their daily interactions and how these cues can be used as an influencing tool.